Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can repair or replace broken springs the same day or next day. Broken springs are one of our most common service calls, and our trucks are stocked with springs for all major garage door types and sizes. For emergency situations where your car is trapped or your home security is compromised, we offer on-demand emergency service and can typically arrive within 1-2 hours. The actual repair takes about 30-60 minutes depending on the spring type (torsion vs. extension) and whether both springs need replacement.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to metal fatigue from repeated use. A typical spring is rated for about 10,000 cycles (one cycle = opening and closing), which translates to roughly 7-10 years for the average homeowner. Other factors that can accelerate spring failure include: rust and corrosion from moisture, extreme temperature fluctuations (common in Rochester winters), lack of lubrication maintenance, improper spring size for the door weight, and poor quality springs installed during original construction. We recommend annual maintenance to extend spring life and identify potential issues before they cause a complete failure.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer flexible financing options to qualified buyers. We work with several financing partners to provide 0% interest promotions (for qualified buyers), low monthly payment plans, terms from 12-60 months, and quick approval process. During your free in-home consultation, our team will discuss all available financing options and help you find a payment plan that fits your budget. Many customers find that financing a premium door with better insulation actually saves money through reduced energy costs.

Question 4

What warranty do you offer on your work?

Accepted Answer

We stand behind every job with our comprehensive warranty program. All labor is covered by a 1-year warranty, meaning if something related to our workmanship fails within a year, we'll fix it at no charge. For new door installations, we also offer our lifetime warranty guarantee on the installation itself. Parts warranties vary by manufacturer but typically range from 1-5 years for openers and 15+ years for door panels. We'll explain all warranty coverage during your service appointment.

Question 5

Do you service commercial garage doors?

Accepted Answer

Absolutely! While we're known for residential service, we have extensive experience with commercial garage doors including rolling steel doors, sectional commercial doors, high-speed doors, fire-rated doors, and dock equipment. We serve businesses throughout the Rochester metro area and understand that downtime means lost revenue. That's why we prioritize commercial emergency calls and offer maintenance contracts for businesses.

Question 6

How do I know if I need to replace my garage door or just repair it?

Accepted Answer

Several factors help determine whether repair or replacement is the better investment: Age of the door (15+ years old often means replacement is more cost-effective), frequency of repairs (multiple repairs in a year suggest underlying issues), extent of damage (significant dents, warping, or rot), energy efficiency (older doors lack modern insulation), safety features (doors manufactured before 1993 lack required safety features), and aesthetic concerns (dated appearance affecting curb appeal). During our free estimate, we'll honestly assess your situation and recommend the most cost-effective solution – even if that means a simple repair.

Question 7

How long does a new garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door takes 4-6 hours. This includes removing and disposing of the old door, installing the new door and hardware, setting up the opener (if included), programming remotes and keypads, performing safety tests, and cleaning up the work area. More complex installations (custom doors, specialty hardware, additional access points) may take longer. We'll provide a time estimate during your consultation.

Question 8

What brands do you install and service?

Accepted Answer

We work with all major garage door and opener brands including Clopay, Amarr, Wayne Dalton, CHI, Overhead Door, and more for doors, plus LiftMaster, Chamberlain, Genie, and Craftsman for openers. We're not tied to any single manufacturer, which means we can recommend the best product for your specific needs and budget rather than pushing a particular brand. Our technicians are trained on all major systems.

Question 9

Can you add windows to my existing garage door?

Accepted Answer

In many cases, yes! Adding windows is a popular upgrade that brings natural light into your garage. The feasibility depends on your door type and construction. Steel doors with traditional panel construction are usually good candidates for window inserts. We offer various window styles from clear to frosted to decorative patterns. During an inspection, we can determine if your door can accommodate windows and show you the available options.

Question 10

Why is my garage door so noisy?

Accepted Answer

Noisy garage doors are common and usually fixable. Common causes include worn rollers (nylon rollers are much quieter than metal), loose hardware that vibrates during operation, lack of lubrication on moving parts, worn hinges or brackets, opener issues (chain drives are noisier than belt drives), and spring tension problems. Our tune-up service addresses all these issues and typically results in a dramatically quieter door. If you're really bothered by noise, we can discuss upgrading to a belt-drive opener or installing quieter rollers.

Frequently Asked Questions

Still Have Questions?